Why is sales tax added to my order?

Gigacase charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. Gigacase has a business "presence" in each of the 48 states that we ship orders to, therefore we are required to charge sales tax based on the tax laws of that state.

Safe Shopping

The Gigacase.com Safe Shopping protects you while you shop at Amazon.com, so that you never have to worry about credit card safety.

That every transaction you make at Gigacase.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Gigacase.com. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

How do I get in touch with Gigacase if I have a problem with my order?

Please call us at 1-626-854-9289 or send us an email if you need assistance with your order.

How will I know if Gigacase.com received my order?

Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain, your shipping address, your order number and any other changes to your order.

If the web site crashes, what happens to my order?

If the web site crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.

If the web site crashes when you are authorizing an order, you should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by phone or email.

If you are in the store on Gigacase.com and your order is inturrupted, sign in again and proceed to your order history and reprint your order.

Why do I need a Customer Number?

Your customer number is a valuable piece of information for you as a customer! It makes it easier for you to place orders with Gigacase - it contains your delivery address information.

What happened to my Credit Cards that I had stored?

The Administrator will be able to access all credit cards previously saved. The Administrator will be the only member of the account who will be able to access, view or edit these credit cards. For security reasons, all other previously saved credit cards by other members of the group account will have to be re-entered by the Administrator.

What happens if there are issues with my order?

If there are any issues with your order, you will be contacted by a customer service representative.